At Elemza LLC, customer satisfaction is our priority. We offer a straightforward return and refund process in compliance with Google Merchant Center requirements for U.S. shoppers

1. Return Process

You may return most items within 30 days of delivery for a full refund, no questions asked—including cases of buyer’s remorse.

Eligibility Conditions

  • Items must be unused, in original packaging
  • All tags, manuals, and accessories must be included

Non-Returnable Items

The following items are non-returnable, except when defective:

  • Personalized or custom-made products
  • Perishable goods 
  • Digital downloads or software
  • Select final sale items 

2. How to Request a Return

To start a return, please contact our Customer Support within the 30-day return period:

Include your:

  • Order number
  • Reason for return
  • Photos (if applicable)

We respond within 2 business days with approval and return instructions.

3. Return Fees

  • Free for defective/damaged items

4. Refund Processing

  • Processing time: Within 10 business days after receiving your approved return
  • Refund method: Same as your original payment method

5. Exchanges

We only accept exchanges for defective or damaged products.

To request an exchange, please follow the same return steps listed above.

6. Order Cancellation

Need to cancel? Submit your request within 24 hours and we’ll guide you through the next steps and refund options.

7. Contact Information

Business Name: ELEMZA LLC

Phone: +1 (770) 369-5733

Email: support@elemza.store

Address: 4810 White Lake Dr NW, Acworth, Georgia 30101, United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM