At Elemza LLC, customer satisfaction is our priority. We offer a straightforward return and refund process in compliance with Google Merchant Center requirements for U.S. shoppers

1. Return & Refund

You may return most items within 30 days of delivery for a full refund, no questions asked—including cases of buyer’s remorse.

Eligibility Conditions

  • Items must be unused, in original packaging
  • All tags, manuals, and accessories must be included
  • Returns must be initiated within 30 days of the delivery date

Non-Returnable Items

The following items are non-returnable, except when defective:

  • Personalized or custom-made products
  • Perishable goods (e.g., food or plants)
  • Digital downloads or software
  • Select final sale items (e.g., certain electronics)

2. How to Request a Return

To start a return, please contact our Customer Support within the 30-day return period:

Include your:

  • Order number
  • Reason for return
  • Photos (if applicable)

We respond within 2business days with approval and return instructions.

3. Return Methods & Fees

Return Method

  • By Mail: After approval, a return shipping label will be emailed to you.

Return Shipping Fees

  • Free for defective/damaged items
  • Buyer pays return shipping for all other reasons (e.g., changed mind)

4. Refund Processing

  • Processing time: Within 7 business days after receiving your approved return
  • Refund method: Same as your original payment method
  • Refund timeframe: Typically appears in your account within 14 business days, depending on your bank or card issuer

5. Exchanges

We only accept exchanges for defective or damaged products.

To request an exchange, please follow the same return steps listed above.

6. Return Address

All approved returns should be shipped to our U.S. return center:

Elemza LLC
4810 White Lake Dr NW, Acworth, Georgia 30101, United States

7. Policy Accessibility & Transparency

Our Return & Refund Policy is:

  • Posted in the website footer
  • Linked in product feeds and ads
  • Aligned with Google Merchant Center guidelines for the U.S.

8. Contact Information

Business Name: ELEMZA LLC

Phone: +1 (770) 369-5733

Email: support@elemza.store

Address: 4810 White Lake Dr NW, Acworth, Georgia 30101, United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM